Standard Sales and Delivery Terms
1. Application
These sales and delivery terms apply to all deliveries of goods and services from NORAD A/S (“NORAD”), unless otherwise expressly agreed in writing.
2. Offer and Acceptance
Offers submitted by NORAD must be in writing and dated. The offer is valid for 30 calendar days from the date of the offer, unless otherwise stated in the offer.
The buyer's acceptance must be in writing. Upon acceptance, the buyer simultaneously accepts NORAD’s sales and delivery terms.
Any purchasing conditions or other terms of the buyer in tender materials, orders, or acceptances are not considered accepted unless NORAD has expressly approved them in writing.
An agreement is considered concluded when NORAD sends an order confirmation with reference to the offer, or if an order confirmation has not been sent within 8 calendar days.
3. Reservation for Amending Regulations
Offers are subject to changes in regulations regarding imports, exports, customs tariffs, or the use of the offered goods or services.
If such regulations change significantly after the offer has been made, NORAD is entitled to withdraw the offer without liability. The same applies to already accepted orders.
4. Technical Information and Guidance
NORAD provides applicable product information, illustrations, drawings, and technical data regarding the offered goods and services.
The buyer bears full responsibility for the choice and use of the service, including ensuring that it meets the buyer's expected functionality and can be used in the buyer's existing or planned operating environment.
5. Delivery and Delivery Time
Delivery takes place in accordance with the separately concluded agreement (“the Agreement”) and is Ex Works NORAD (Incoterms 2020), unless otherwise agreed in writing.
Stated delivery times are estimated according to best judgment and are not binding unless a fixed delivery time has been expressly agreed.
If a fixed delivery time has been agreed, NORAD may extend the delivery time by up to 14 working days from the agreed delivery date. If this deadline is significantly exceeded, the buyer may cancel the purchase if NORAD has not delivered within a further written deadline of at least 10 working days.
If delayed delivery is due to circumstances on the part of the buyer, including changes in configuration or requirement specifications, delayed delivery of technical information, or replacement of the buyer's key personnel, the delivery time is extended accordingly.
If delivery cannot be completed due to circumstances on the part of the buyer, the goods will be stored in NORAD’s warehouse at the buyer's expense and risk. In this regard, NORAD is entitled to charge storage fees and recover its costs.
In the event of cancellation, the buyer is only entitled to a refund of any consideration already paid for the delayed service. The buyer cannot assert other remedies for breach, including claiming compensation for direct or indirect losses.
6. Payment
The purchase price for delivered goods and services becomes due for payment on the date stated on the invoice. The payment term is net cash 30 days, unless otherwise agreed.
If the payment deadline is exceeded, NORAD is entitled to calculate interest in accordance with applicable legislation, up to a maximum of the Interest Act rate, from the due date until payment is made.
The buyer is not entitled to make off-sets or exercise a right of retention as a result of counterclaims, complaints, or delays.
7. Retention of Title
NORAD reserves the title to delivered goods until the full purchase price, plus interest and costs, has been paid.
8. Warranty
NORAD only provides a warranty to the extent that NORAD has received a corresponding warranty from the manufacturer or subcontractor. Any warranty on goods is stated in the offer.
No further warranty is provided unless this is expressly agreed in writing.
9. Complaints and Defects
The buyer must check the delivery for errors and defects immediately upon receipt.
Complaints regarding visible defects must be made in writing to NORAD without undue delay and no later than 3 working days after delivery. Complaints regarding hidden defects must be made without undue delay after the defect is or should have been discovered, and no later than 3 months after delivery.
Defects can under no circumstances be asserted later than 3 months after delivery.
In the event of a justified complaint, NORAD is entitled, at its own discretion, to carry out remediation, redelivery, or provide a proportionate reduction. The buyer cannot assert other remedies for breach.
NORAD is not liable for damages caused by the buyer's failure to fulfill its obligations. NORAD does not guarantee faultless or uninterrupted operation of delivered products or services.
10. Software
Upon delivery of software, the licensing terms applicable at any time for the software in question shall apply. These terms normally establish a direct legal relationship between the buyer and the rightsholder.
NORAD assumes no responsibility for errors or defects in software and refers the buyer to the rightsholder.
11. Product Liability
NORAD shall be liable for product liability to the extent provided for under mandatory law, including the Danish Product Liability Act. NORAD disclaims product liability on any other basis.
The product liability is limited in amount to the coverage under NORAD’s product liability insurance.
The buyer must without undue delay notify NORAD in writing if the buyer becomes aware of damage or risk of damage caused by the delivered goods, or if a third party makes a claim in this regard.
To the extent that NORAD is held liable to a third party, the buyer is obliged to indemnify NORAD to the extent that the liability exceeds the limitations resulting from these conditions.
12. Limitation of Liability
NORAD is not liable for indirect losses or consequential damages, including operating losses, lost profits, loss of goodwill, loss of expected savings, loss of data, or costs for restoration of data.
NORAD’s total liability for any claim is limited to 25% of the amount the buyer has paid for the service to which the claim relates, subject to a maximum of DKK 1,000,000.
13. Return of Goods
Returns can only be made after prior written agreement with NORAD and no later than 30 days from the invoice date. Goods must be returned in unbroken and undamaged original packaging and must be provided with an invoice number as well as a Return Merchandise Authorization (RMA) number.
Freight costs for returns are borne by the buyer. Returns under DKK 400 are not credited. Special orders or non-stocked items cannot be returned.
Upon approved return, NORAD is entitled to deduct a return handling fee of 15% of the invoice value, subject to a minimum of DKK 100 excl. VAT.
14. Force Majeure
NORAD is not liable for non-fulfillment or delayed fulfillment of the agreement if this is due to circumstances beyond NORAD’s reasonable control, including war, terrorism, natural disasters, strikes, lockouts, supplier failure, transport problems, government intervention, illness among key personnel, or IT breakdowns.
In such cases, NORAD is entitled to postpone delivery or cancel the agreement in whole or in part without liability.
15. Governing Law
Any dispute between NORAD and the buyer shall be settled in accordance with Danish law.
Updated: 7 September 2026